1. Overview
XAU Capital FX ("XAU Capital FX", "we", "us" or "our") respects your privacy. This Privacy Policy explains how information may be collected, used, stored and protected when you visit XAUCAPITALFX.COM, use our website features, or contact us through available communication channels.
By using this website, you acknowledge that information may be processed as described in this Privacy Policy, subject to applicable law.
2. Information We Collect
Depending on how you interact with the website, we may receive different types of information.
Information You Provide
You may voluntarily provide information when you contact us or request information about our services. This may include:
- Your name or preferred name.
- Email address.
- Telegram username or other contact details you choose to provide.
- Information contained in messages you send to us.
- Information related to a membership enquiry.
Information Collected Automatically
Depending on the website configuration and services in use, technical information may be collected automatically. This may include browser type, device type, approximate location derived from technical information, IP address, pages visited, referring pages, and general website usage information.
The exact information collected may depend on the analytics, security, hosting and other technologies enabled on the website.
3. How We Use Information
Information may be used for legitimate business and website purposes, including:
- Responding to enquiries and support requests.
- Providing information about our services and membership plans.
- Processing and managing membership-related communications.
- Operating, maintaining and improving the website.
- Understanding website usage and improving user experience.
- Detecting, preventing and addressing security or technical issues.
- Complying with applicable legal or regulatory obligations.
- Protecting our rights and preventing misuse of the website.
We do not state or imply that visiting the website or contacting us guarantees any financial or trading outcome.
4. Telegram Communications
Telegram is used as an important communication channel for XAU Capital FX, including customer enquiries, support and delivery of services where applicable.
When you contact us through Telegram, information associated with your Telegram account and the messages you send may be visible to us as part of that communication.
Telegram is an independent third-party platform. Its handling of personal information is governed by Telegram's own terms and privacy practices.
You should avoid sending unnecessary sensitive personal information through Telegram or other communication channels.
5. Cookies & Analytics
The website may use cookies or similar technologies to support essential website functionality, security, preferences, analytics or performance measurement.
Depending on the tools installed on the website, cookies may help us understand how visitors interact with pages and how the website performs.
You can generally control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
If additional analytics, advertising or tracking technologies are introduced, this Privacy Policy and, where appropriate, the website's Cookie Policy should be updated accordingly.
6. Information Sharing
We do not sell personal information simply because you visit our website.
Information may be shared with service providers where reasonably necessary to operate the website or provide requested services. Examples may include hosting providers, website security providers, analytics providers, communication platforms and other technical service providers.
Information may also be disclosed when required by applicable law, legal process, court order, or where reasonably necessary to protect our rights, users, property or security.
7. Data Retention
We retain information only for as long as reasonably necessary for the purposes for which it was collected, including providing support, maintaining business records, resolving disputes, enforcing agreements and meeting applicable legal obligations.
Retention periods may vary depending on the type of information, the reason it was collected and applicable legal requirements.
8. Data Security
We take reasonable measures intended to protect information against unauthorized access, misuse, alteration, disclosure or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. You should therefore avoid sending highly sensitive information through ordinary website forms, email or messaging platforms unless it is specifically requested and appropriate.
9. Your Privacy Rights
Depending on where you live and applicable privacy law, you may have certain rights concerning your personal information. These may include rights to:
- Request access to certain personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of certain information.
- Object to or request restriction of certain processing.
- Request information about how your information is used.
These rights are not necessarily absolute and may be subject to legal exceptions or limitations.
To make a privacy-related request, contact us using the information provided below. We may need to verify your identity before completing certain requests.
10. Children
Our website and services are not intended to be directed toward children. We do not knowingly request or intentionally collect personal information from children where prohibited by applicable law.
If you believe a child has provided personal information to us, please contact us so that the matter can be reviewed.
11. Third-Party Links
Our website may contain links to third-party websites, services or platforms, including Telegram and potentially other external services.
We are not responsible for the privacy practices, content, security or policies of independent third-party services. You should review the privacy policy of each third-party service you choose to use.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, legal requirements or business practices.
When the policy is updated, the revised version will be published on this page with an updated date.
13. Contact Us
If you have a question about this Privacy Policy or want to make a privacy-related request, contact XAU Capital FX through:
Email: XAUCAPITALFX@GMAIL.COM
Telegram Support: @XauCapitalFx_Support