Help centre · Frequently asked questions
Clear answers.
Better-informed decisions.
Find information about our XAU/USD-focused signal service, how to explore our website, and where to get help. If your question is not covered below, contact support directly.
Frequently asked questions
Select a question to read the answer. Please review the risk information before making any trading decision.
What does XAU Capital FX focus on?
Our website focuses on XAU/USD, the gold-versus-US-dollar market, and informational trading signals and market analysis. Explore the Trading Signals page for an overview of the signal format.
What information can a trading signal include?
A structured signal may present a trade direction, an entry area, a stop-loss level, take-profit levels, and relevant market context. Always read the specific message and any updates carefully. Examples on the website are illustrative unless explicitly identified as a real dated signal.
Do trading signals guarantee profit?
No. No signal can guarantee a profit or prevent losses. Gold and leveraged forex trading involve substantial risk, and market conditions can change quickly. You are responsible for assessing risk and deciding whether a trade is appropriate for you.
Where can I view VIP plans and prices?
Visit the VIP Plans page to review the currently displayed plan options and prices. Check the page details before making a purchase, and contact support if you need clarification.
Where can I review performance information?
The public VIP Performance page is the place to review performance information published on the website. Past results do not guarantee future results. Consider the dates, completeness, and context of any figures shown.
How do I contact support?
Message our support account on Telegram @XauCapitalFx_Support or email XAUCAPITALFX@GMAIL.COM. Never send passwords, one-time security codes, card details, or wallet recovery phrases.
Can I rely on a signal instead of my own judgment?
No. Signals are informational and should not replace your own assessment of market conditions, position size, leverage, and potential loss. Only trade with money you can afford to lose, and consider independent professional advice if you are unsure.
What should I read before using the service?
Please review our Terms & Conditions, Risk Disclaimer, Privacy Policy, and Cookie Policy so you understand the applicable terms and risks.
Still need help?
Send your question to our support team. Include relevant context, but keep passwords and other sensitive information private.
Risk notice: Trading gold, forex, and leveraged products carries a high level of risk and may not be suitable for every investor. You may lose some or all of your capital. Nothing on this website guarantees returns or constitutes a promise of future performance.